By engaging our services, you agree to the following terms and conditions.

Bookings and Cancellations

• Bookings can be made via phone, email, or our website.
• We kindly request at least 24 hours’ notice for cancellations or rescheduling.
• Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

Access to Property

Clients must ensure our cleaning team has timely and secure access to the premises at the scheduled appointment.

Satisfaction Guarantee

If you are not completely satisfied with the service, please contact us within 24 hours. We will return and address the issue at no additional cost.

Payments

• Payment is due upon completion of the service unless other arrangements have been made in advance.
• Accepted payment methods: cash, credit card, and bank transfer.

Liability

While we take great care in our work, Canberra Clean is not liable for:

• Pre-existing damage
• Any loss or issues arising from circumstances beyond our control